Returns & Exchanges
At William Wood, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for all eligible items. All returned products must be in their original, unassembled condition and packaging to qualify for a full refund.
Initiate Your Request
Log into your account portal or contact our customer care team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully repackage your items in their original boxes, ensuring all hardware and protective padding are included to prevent damage during transit.
Schedule a Collection
Once your return is approved, we will provide a prepaid shipping label or coordinate a specialized courier collection for larger furniture pieces.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing